We're delighted to announce upcoming changes to our Helpline case types, designed to not only boost recording rates but also to improve your overall data collection, allowing for more robust reporting.
Why the change?
In response to invaluable customer feedback, we identified opportunities to improve the "Accident, Incident and Near Miss" case type layout. Recognising the importance of comprehensive data, we are making positive updates to the service, including updates to the structure for more accurate location recording and simplification of some forms to increase usability.
Appreciating the intricacies of the layout, we recognised the importance of obtaining proper near miss data for more accurate accident predictions. Additionally, while navigating the form, we identified opportunities to revamp how you record specific incidents, including:
- Alcohol/licensing issues
- Fires
- False fire alarms
- Security incidents
- Pest issues
- Property damage
- Equipment/utility service failures
Your feedback matters
We value your feedback and based on your suggestions, we're excited to roll out changes to our standard Helpline cases in the coming weeks. The update aims to better align with your needs and ensure a more positive and enjoyable user experience.
What can you expect?
Prepare to bid farewell to the old “Accident, Incident and Near Miss” case layouts. We'll be introducing three new cases to streamline your Helpline interactions...
Accident Form
Near Miss / Dangerous Occurrence Form
Incident Form
Other Changes
In addition to the changes to the Accident, Incident and Near Miss case types, we're also making changes to the other case types:
- Alleged Food Poisoning,
- Foreign Body,
- General Food,
- Allergy,
- Official Officer Visit and
- Maintenance.
To make things as seamless as possible, all data reporting using the original "Accidents, Incidents & Near Miss" form will remain easily accessible. To complement these changes, we've updated the RiskProof Dashboard, Helpline Reports and Helpline Export functions.
And finally...
When this change goes live, you’ll need to ensure that you’re logging new cases against the correct case type.
We encourage you to explore the enhanced features and share any further feedback, so we can continue to shape the future of the Helpline.
Want to know more?
In depth release notes detailing the extent of the changes can be found here.