Helpline Case Updates

This article discusses the changes which are being made to the Helpline case forms.

Overview

The standard Accident, Incident or Near Miss case type has now been split into three separate case types:

• Accident 
• Near Miss/Dangerous Occurrence 
• Incident 

In addition, updates to our standard case types have been carried out with the introduction of new questions, updates to existing sections and answer options: 

• Alleged Food Poisoning 
• Alleged Foreign Body * 
• General * 
• Allergy * 
• Official Officer Visit * 
• Maintenance/Fault Reporting 

* Note: these case types have also had their name updated. 

Value 

Customers with the standard case types will now log Accident; Incident; or Near Miss cases separately to reduce time spent filling in a form for near misses and general incidents. The newly created Near Miss/Dangerous Occurrence and Incident forms have been streamlined and do not contain fields such as injured party details. The reporting of such cases has been designed to provide a better user experience, and will both save time and and encourage increased reporting of near misses. 

Feature 1: New case types 

The previous Accident, Incident or Near Miss case type will be archived and three new case types will be released:

• Accident;
• Near Miss/Dangerous Occurrence;
• and Incident. 

Although new Accident, Incident or Near Miss cases cannot be raised on the Add Case page, historic cases will still be visible in My Cases and can be edited where necessary. They will also still show in Reports and Export and any items added to an action plan will still show in Actions. 

Accident Form Changes

Mirrors the old case, but with the following improvements: 

• Removed duplicate questions e.g. 'ambulance called?'
• Ability to record type of disease
• Updated ‘type of injury’ options for better reporting
  
• Updated ‘best description of accident’ options for better reporting
  
• Updated ‘what did the accident result in’ with more options, re-ordered by severity and added ‘(RIDDOR)’ reference
  
• Moved RIDDOR related questions (Work process and Main factor) so only appear when RIDDOR has a 'Yes' response.

Near Miss Form Changes

• Can be used for near misses or dangerous occurrences
  
• Is much shorter for speed of input 
• Allows dangerous occurrence to be logged as RIDDOR reportable 
• Allows investigation to be recorded after case opening 

Incident Form Changes

The form is shorter and can be used for any other type of incident such as: 

• Alcohol/Licensing issues e.g. refusals 

• Business interruption e.g. fires, floods, utility failures 

• General incidents e.g. pests, norovirus outbreaks 

• Security issues e.g. fraud, thefts 

• Allows investigation to be recorded after case opening

  

Feature 2: Updates to existing case types 

Below is a summary of the changes made to each of the other existing case types.

General Changes

• Added a description on the Add Case page to guide users in selecting the correct case type for the type of incident 

  

• Added characters remaining counter to Notes and Action Plan 

  

• Renamed ‘Did you make any changes’ section to ‘Actions taken’ 

Alleged Food Poisoning Form

• Question terminology changes 

• Added and updated some fields to record extra details when required 

• Amended the data selection experience e.g. ‘Age’ free text changed to ‘Age range’ radio button selection 

• Updated answer types from free text to specified options

  

 Foreign Body Form

• Name changed from ‘Alleged Foreign Body’ to ‘Foreign Body’ 

• Question terminology changes 

• Added extra contact detail fields and who found the foreign body 

  

• Removed duplicate questions 

• Amended answer type (i.e. from free text type to a radio button selection) 

  

• Updated mandatory fields to optional (where necessary)

Allergy/Intolerance Form

• Name changed from ‘Allergy’ to ‘Allergy/Intolerance’ 

• Question terminology changes 

• Removed duplicate questions 

• Added question with a list of 14 allergens for a user selection with option for ‘Other’ when necessary 

  

• Updated answer types from free text to specified options 

  

General Food Incident Form

• Name changed from ‘General’ to ‘General Food Incident’ 

• Added new sections (to record investigation results) 

  

Regulatory Inspection/Contact Form

• Name changed from ‘Official Officer Visit’ to ‘Regulatory Inspection/Contact’ 

• Question terminology changes 

• Updating fields to ‘add extra details’ (when ‘Other’ selected) 

  

• Added extra contact details fields 

Maintenance/Fault Reporting Form

• Added new questions (such as equipment specifications) 

  

• Question terminology changes 

• Updated question answer type 

• Adding new ‘actions taken’ section 

Further enhancements and impact of changes

System area                                                  Enhancements

Overall benefits

• Save input time as previously users could not submit a near miss or incident case without completing all fields on the old Accident, Incident or Near Miss case type, some of which were irrelevant 

• Increased reporting of near misses and/or incidents due to shorter input forms 

• Better data collection for improved reporting capabilities 

New Feature Videos

Accident Form

Incident Form

Near Miss/Dangerous Occurrence Form

 

Alleged Food Poisoning Form

Foreign Body Form

Allergy/Intolerance Form

General Food Incident

Regulatory Inspection/Contact Form

Maintenance/Fault Reporting Form