Where the answer to a Checklist question is not aligned with the expected response, a defect may be triggered. A defect indicates that something is not as it should be, and corrective action is required.
To view and close defects, sign in to RiskProof.
Click the Monitoring module in the left-hand navigation.
Click the View defects tab.
If you cannot see the View Defects tab, this is likely due to your permissions. Please speak with an Administrator for your account.
Depending on your access, you may initially see all defects raised on all checklists for your location. If you have access to multiple locations, you will first need to select a location from the dropdown.
If you wish to narrow down this view, you can use the Checklist dropdown to select a particular checklist. You also have the option to tick the Include closed defects if you wish to see these.
The list of defects details;
- The name of the checklist where the defect was raised
- The date that the defect was raised
- Click View Details to see who raised the defect and any comments that were made at the time
- The question where the defect was triggered
- The due date of the defect correction (this will show 'Overdue' if the defect is still open past the due date)
- A box to input any corrective actions that have been made or to add any comments - this is a required field
Add any relevant information to the Close defect box and click Close.
The defect will no longer be visible on the View Defects page unless you tick the Include closed defects box.