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Helpline ‘Food Safety’ Report – “Beta”-COMING SOON!

 We’re excited to share a new ‘Food Safety - Beta’ report for the Helpline module. This report is in Beta, which means the reports are being built and require feedback -please feedback if you think something is not right or missing

 How do these new reports benefit me?
    • Broader visibility: Quickly understand where cases are being raised across locations at a glance.
    • Near real time information: Unlike the old classic reports our new reports refresh information every 20 minutes
    • Trend awareness: Simple charts show month-by-month changes and emerging case types.
    • Focus attention where it matters: Clearly shows which areas experience the highest volume of cases.
    • Identify patterns: Compare case trends across locations to build a clearer picture of performance.
    • Reinforce accountability: Transparent ownership supports consistent and timely case management.
  •  How do I access the new style ‘Food Safety’ report?
      • Navigate to the Helpline Module
      • Click on the ‘Reports-Beta’ tab
      • Click on ‘Food Safety’

 ‘Food Safety’ Report Breakdown

Page Level Filtering:

    • Location: The ‘Food Safety’ report defaults to display data for all locations you have access to. You can narrow your focus using the Location Selector filter, charts and data grids update immediately reflecting data based on the chosen location(s).
    • Date Range: The ‘Food Safety’ report displays data for the last 31 days, counted back from the current day. To pick a start and end date of your choosing in the From and To fields, with a maximum range of up to five years. Once applied, all charts and tables update to reflect the selected timeframe, except for the Cases Created chart, which always displays the last 12 months.

Special note:

The report displays each case based on its status during the selected dates, e.g. if a case is currently closed but was open on the last day of the selected time-period, it will appear as Open in the report. This ensures that the data reflects the accurate historical status of each case for the period being analysed. This ensures that the data reflects the accurate historical status of each case for the period you are analysing.

Data Charts:

Primary information card 

    • Summary – These figures display the total number of Created cases, Open cases, Closed cases and Open actions giving you a quick snapshot of overall case activity from the selected filters.

  •  Cases Created: A 12-month stacked bar chart with the number of Food Safety cases by status each month by case types 

Secondary information card

    • Cases Created by Type: This chart provides a clear visual breakdown of all Food Safety cases by case type, helping users quickly understand how Food Safety incidents are distributed across different case types.

    • Cases Created by Location: This chart highlights the top five locations involved in reported food safety cases, with a sort option to view the top five or bottom five types

  •  Allergens Involved: This chart highlights the top five allergens involved in food safety cases recorded, with a sort option to view the highest or lowest causes 

 Data Grids on screen display

    • The data grid is split into tabs to help you drill into the type of data you want to interrogate, including: Food Poisoning; Foreign Body; Allergy/ Intolerance; General Food Incident
    • Whether you're looking for further insights or sharing information across teams the ‘Export Data' button, will export the data currently displayed in the tabular data grid and receive the output of your report in a convenient CSV file format allowing for further analysis and offering flexibility with ease of use.

Food Poisoning: 

The ‘Food Poisoning’ table provides a detailed view on the page:

    • Location
    • Division
    • Department
    • Case number
    • Date of incident
    • Case status
    • Open actions
    • Case created by
    • Time of Incident
    • Date Created
    • Time Created
    • Date Modified
    • Time Modified
    • Last Modified By

Want more information?

Additional information is provided if you extract the table which includes:

    • Time of Incident
    • Date Created
    • Time Created
    • Date Modified
    • Time Modified
    • Last Modified By

 Foreign Body 

     

    The Foreign Body table provides a clear view of all food safety cases involving a foreign body, including:

      • Location
      • Division
      • Department
      • Case number
      • Date of incident
      • Case status
      • Who was affected
      • Open actions
      • Case created by

    Want more information? Additional information is provided if you extract the table which includes:

    • Time of Incident
    • Date Created
    • Time Created
    • Date Modified
    • Time Modified
    • Last Modified By

     

      Allergen/ Intolerance 

      The Allergy/ Intolerance table provides a clear view of all food safety cases involving an allergy or intolerance, including:

        • Location
        • Division
        • Department
        • Case number
        • Date of incident
        • Case status
        • Type of allergies
        • Open actions
        • Case created by

       Want more information? Additional information is provided if you extract the table which includes:

        • Time of Incident
        • Date Created
        • Time Created
        • Date Modified
        • Time Modified
        • Last Modified By

       General Food Incident 

      The General Food Incident table provides a clear view of all food safety cases that do not fall into any of the other categories, including:

        • Location
        • Division
        • Department
        • Case number
        • Date of incident
        • Case status
        • Open actions
        • Case created by

       Want more information? Additional information is provided if you extract the table which includes:

          • Time of Incident
          • Date Created
          • Time Created
          • Date Modified
          • Time Modified
          • Last Modified By
            Download and Export

      The addition of the 'Download PDF' button gives the ability for you to capture a comprehensive snapshot of the current page, including charts and graphs. By simply clicking this option, you can generate a PDF file, ready for sharing, further analysis or archival. This is designed to eliminate the need for manual creation of charts based on information available in RiskProof saving time.

       

      Classic report phase-out information

      The reports will be rolled out in phases into BETA and made available to everyone to play with and use and feedback. Classic reports will remain available during this period.

      After a period of one month when all reports have been released to BETA classic report access will be removed.

      We encourage users to start using the new reports now to familiarise themselves with the enhanced functionality ahead of a future transition.

      What’s Next?

      In the future, we will be releasing the following helpline reports:

        • Incidents
        • Visit
        • Safety Query
        • Maintenance
        • Miscellaneous